App Support
Help for students and parents using the Calmli app. If you can't find your answer below, email us and our support team will assist you.
Direct Support Contact
Need immediate help? Send our customer support team an email with details (and a screenshot if applicable). We reply within 1–2 working days.
- Email: hello@calmli.in
- Phone: +91 88258 13842
- Registered Entity: Calmli Music LLP, 766, Shakti Tower-1, Anna Salai, Chennai - 600002, Tamil Nadu, India
Getting Started
Who can use the Calmli app?
Calmli is a private app for students enrolled at Calmli Music and their parents. You cannot create an account on your own — the school registers your email and enrolls you first, then your login is activated.
How do I get access?
- The school enrolls you and registers your email address.
- Open the app and choose Request Access using that same registered email.
- Tap the verification link we email you.
- Once your enrollment fee is confirmed, your portal opens.
What device do I need?
An iPhone 11 or newer, an iPad from 2018–2020 or newer (iPad Pro 2018+, iPad Air 3, iPad mini 5, or iPad 8th generation and later) updated to the latest iOS/iPadOS, or an Android phone or tablet running Android 8.0 or newer.
Common Questions
I didn't receive the verification email
Check your Spam or Junk folder and search for "Calmli". You can also tap Resend on the verification screen. If you still don't receive anything, email us at hello@calmli.in and we'll confirm that your registered email address on file is spelled correctly.
I can't sign in
Use Forgot Password on the sign-in screen to get a secure reset link. Make sure you are using the exact email address registered during your enrollment.
My portal says the enrollment fee is pending
Access to the student portal opens once the fee is paid and confirmed by our system. If you've already paid, it will unlock as soon as we confirm it — usually within the same day.
How do I reschedule a class?
In the app, open Classes, find the specific class, and tap Request Reschedule. You can suggest a time from the school's available slots. Requests require at least 24 hours' notice, and each course includes 3 free reschedules. Your instructor will confirm the new slot.
How do I pay fees?
Parents and students can pay tuition fees directly in the app using card, UPI, netbanking, or wallet options, processed securely by Razorpay. You'll receive a reminder notification before a fee is due.
How do I delete my account?
In the app, tap your account button (top right) → Account & Privacy → scroll to the bottom → Delete My Account. This permanently removes your login and profile records. Your enrollment and tuition payment history are retained by the school for its financial records and accounting obligations. You can also email us to delete it for you.