Refund and Cancellation Policy

Last updated: 19 October 2026

This policy covers fees paid to Calmli Music LLP for live music lessons, whether paid in the Calmli app, through a payment link or on this website. It forms part of our Terms of Service.

1. In short

• Fees pay for scheduled lessons with a teacher and are paid in advance.
• Once a course has started, fees are not refunded. Instead, every course includes 3 compensation classes for lessons you miss.
• We always refund money we should not have taken: duplicate or failed payments, and lessons we cannot give you.

2. When we refund in full or in part

• Duplicate payments: if you paid the same fee twice, the extra payment is refunded in full.
• Failed payments: if money left your account but the payment did not complete, it is reversed automatically by Razorpay or your bank, usually within 5–7 working days. If it is not, write to us and we will refund it.
• Lessons we cannot give: if Calmli cancels your course, or cannot give you lessons you have paid for and you do not accept make-up lessons, we refund the lessons not given, in proportion to the fee.
• Where the law requires a refund.

3. What is not refunded

• Lessons already given.
• A lesson cancelled with less than 24 hours' notice, or missed without notice. It counts as given, unless you use one of your compensation classes.
• Compensation classes you did not use.
• A change of mind after the course has started.
• The admission or enrolment fee, once your place has been confirmed.

4. Cancelled and moved lessons

• You move a lesson with at least 24 hours' notice: it is rescheduled, subject to the teacher's availability.
• We cancel or move a lesson (for example when the teacher is away): it is owed to you and rescheduled free. It never uses one of your lessons or compensation classes. You will see it as a class owed in the app and can book a make-up.

5. Stopping your course

You can stop at any time by telling us by email or in class. Your course continues until the lessons you have paid for are used or have expired, and is not renewed. Nothing further is charged.

6. How refunds are paid

• To the original payment method, in the currency you paid in.
• We start the refund within 7 working days of agreeing it. Your bank or card issuer then usually takes 5–7 working days to show it.
• For fees paid in another currency, the amount you receive may differ slightly because of your bank's exchange rate.
• We issue a credit note for every refund; the original invoice is not changed.

7. How to ask

Email hello@calmli.in with the student's name, the payment date and amount, and the payment reference from your receipt or the app. We reply within 3 working days.